ABOUT US

We are a General Medical Service Partnership, which hold a General Medical Service (GMS) Contract with NHS Tayside which is based at King Cross Hospital, Dundee. DD3 8AE. Telephone: 01382 818479

CONFIDENTIALITY

All staff in the Practice are trained to comply with Data Protection and Access to Medical Records guidelines.  Identifiable information about you will be shared with others e.g. district nurses, hospitals, social work. Our Reception Staff are here to help you.  To assist the doctors our staff may need to ask you further details when you telephone.  They are not being deliberately intrusive and are bound by the same rules of confidentiality as the doctors and nurses.
Anonymised information may also be used at local and international level.  If you do not wish anonymous information about you to be used in such a way, please let us know.
As our reception area is public, if you wish to discuss something of a confidential nature please mention it to a receptionist, who will make arrangements for you to have the necessary privacy.

DATA PROTECTION ACT (1998)

Our use of your personal health information is covered by a duty of confidentiality, and is regulated by the Data Protection Act.1998. The Data Protection Act gives you a number of rights in relation to how your personal information is used, including a right to access information we hold about you.
Everyone working for the NHS has a legal duty to keep information about you confidential and adheres to a Code of Practice on protecting patient confidentiality.

How we use your medical records:

  • This practice handles medical records in line with laws on data protection and confidentiality.
  • We share medical records with those who are involved in providing you with care and treatment.
  • In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill.
  • We share information when the law requires us to do so, for example, to prevent infectious diseases from spreading or to check the care being provided to you is safe.
  • You have the right to be given a copy of your medical record.
  • You have the right to object to your medical records being shared with those who provide you with care.
  • You have the right to object to your information being used for medical research and to plan health services.
  • You have the right to have any mistakes corrected and to complain to the Information Commissioner's Office. Please see the practice privacy notice on the website or speak to a member of staff for more information about your rights.


TRAINING OF HEALTH CARE PROFESSIONALS

The practice may be involved in the training of medical/nursing students.  You will be informed in advance of this and can choose whether or not you wish them to be present during your consultation.

ACCESS TO MEDICAL RECORDS

You may wish to view the medical records we hold at the surgery and this can be arranged by contacting the Practice Manager.  Should you wish to obtain a copy of all or part of your records we would be happy to oblige, a small charge will be levied.


ACCESS FOR THE DISABLED

The patient area’s of the Health Centre are situated on ground level and are easy to access for the disabled.  There are no steps for wheelchair users to negotiate inside or outside the building.


REMOVAL OF PATIENTS FROM OUR LIST

We operate a zero tolerance policy to aggressive, violent or racist behaviour.  In exceptional circumstances, patients may be removed from our list with immediate effect.  To join another practice after removal, you should contact the Health Board on 0845 300 1654


FREEDOM OF INFORMATION

We ask for information about you to enable us to provide you with the highest standard of care and treatment. We keep this data, together with details of your care to ensure that your doctor or nurse has accurate and up to date information. Should we need to pass on information concerning you to other agencies such as hospitals, Social Services or the Health Board you can be assured that this is always done confidentially by removing your identifying details, where they are not essential. All those working in the NHS have a legal duty to maintain the highest level of confidentiality concerning patient information at all times. If you would like further information, then please contact Elaine Summers, Practice Manager.

CALL RECORDING

For quality management and training purposes, all incoming and outgoing telephone calls are recorded.

CHILDREN AND CONSENT FOR TREATMENT

If you have children under 16 or are under 16 yourself, we have a Practice Policy for consent to treatment which is in line with national guidelines.  Copies available on request