HOW TO SEE YOUR DOCTOR
Appointments can be arranged personally or by telephone. URGENT cases will be seen on the same day but this may not be with the Doctor of your choice. We operate a 'mixed model' appointment system (leaflet available on request). Most appointments are bookable on the day, with some pre-booked and some non-urgent evening appointment once per week. This means that in general you should contact the surgery on the day your appointment is required, however, you can also pre-book your appointemnt if this is more convenient for you.
The services of an interpreter are available.
In general consultation times are - Monday to Friday 8.40am to 11am and 2.30pm to 5.30pm.
Outwith these times, Doctors have other duties to undertake including signing prescriptions, home visits etc. Consultation times may vary due to other commitments and are very much dependant on patient needs.
You can also speak to a doctor or nurse on the telephone. Please ring (01241) 872692 and inform the receptionist of your request. They will leave a message and advise you when the Doctor or Nurse is likely to be available.
Staff training takes place every Wednesday between 1 and 2pm and the Practice is closed at this time. Emergencies will be dealt with by contacting the usual telephone number (01241) 872692.
Extended hours surgeries. The practice offers some consultations between 6 and 7pm on one evening a week. All the doctors are involved in this. This should benefit those who have difficulty in managing appointment during normal surgery hours. Please note the reduced facilities (eg lack of blood tests / nurses) during these extended hours, hence they should be used for more "routine" appointments. Urgent medical problems should either be dealt with by the surgery between 8am and 6pm Monday to Friday, or NHS 24 outside these hours.
CONTINUITY OF PATIENT CARE
We encourage patients to attend the same doctor throughout the duration of a particular episode of care, however, you may see any doctor of your choice if they are available.
You can also obtain telephone advice. Please ring and inform the receptionist of your request. She will leave the doctor or nurse a message, advise you of when the doctor or nurse will be available, and ask for your contact number.
Home visits should only be requested for patients who are seriously ill or housebound. All such requests should be made before 10am if possible. Reception staff will ask the nature of the problem in order to help the doctor prioritise the house call and see those most in need first. House calls are at the Doctor’s discretion.
OUT- OF- HOURS SERVICE & NHS 24
All out of hours care is now run by Tayside Health Board. It works together with NHS 24, which you should telephone in the first instance, on 111 Website:www.nhs24.com. An experienced NHS 24 nurse will assess your symptoms and provide advice. If you need further assessment or treatment, either from a GP or at a local hospital, NHS 24’s nurse will arrange this for you with the out of hours service. The out of hours service runs from 6pm to 8am Monday to Friday and at the weekend from 6pm Friday to 8am Monday and covers Public Holidays.
To maintain patient confidentiality, we will only release test results to the person they relate to. There may be exceptions to this such as children or patients with certain illnesses that affect their capacity. Please telephone after 10am when the phones are less busy and we have more time to deal with your results effectively.